TRIWAHONO, M. V.; MULYATI, M. Penerapan Framework ITIL V4 Pada Evaluasi Tata Kelola Insiden dan Masalah Layanan It di PT. Putra Laskar Merdeka . Jurnal Sosial Teknologi, [S. l.], v. 6, n. 1, p. 220–231, 2026. DOI: 10.59188/jurnalsostech.v6i1.32666. Disponível em: https://sostech.greenvest.co.id/index.php/sostech/article/view/32666. Acesso em: 16 feb. 2026.