SUNDARI, I.; HADISAPUTRO, E. L. . Implementasi Servqual dan Importance Performance Analysis Terhadap Tingkat Kepuasan Pelanggan pada Aplikasi Shopee Indonesia . Jurnal Sosial Teknologi, [S. l.], v. 2, n. 4, p. 330–341, 2022. DOI: 10.59188/jurnalsostech.v2i4.323. Disponível em: https://sostech.greenvest.co.id/index.php/sostech/article/view/323. Acesso em: 22 nov. 2024.